Payment & Return Policy

1. Acceptable Methods of Payment

Presently, payment methods available on rakeshretails.com are Credit Cards, Debit Cards, e-wallets, UPI, Cash on Delivery (COD) and Net Banking only. As other methods are added, this page will be updated.

Your Credit/Debit card information remains private and confidential. We accept all VISA & MasterCard - only Indian-issued cards, as international cards are not supported.

You will need to enter your 16-digit card number and the 3-digit CVV (Card Verification Value) on the back of your card to complete payment.

2. Verified by VISA (VBV) and MasterCard Secure Code

To make online shopping safer, the Reserve Bank of India has mandated an extra layer of authentication for all online card transactions - a password you enter after your card details while making a payment.

This is called Verified by VISA (VBV) or MasterCard Secure Code (MSC). Registration for this is done directly through your bank's website or app, and the process varies by bank.

3. Cash on Delivery (C.O.D.)

Customers must pay the complete order amount prior to delivery, collected by an authorized Rakesh Retails delivery representative. An official receipt for cash collected will be provided.

All products with the C.O.D. icon on the product detail page are eligible for Cash on Delivery.

You can avail C.O.D. on an order if:

• Your selected products are available for C.O.D.
• Your delivery location is serviceable by our cash-collection team.
• Cash collection is made only between 11:00 AM and 6:00 PM, at the billing address given during checkout.

Placing an order using C.O.D.:

1. Identify products with the C.O.D. icon available for purchase.
2. Add them to your cart and proceed to checkout.
3. Provide your shipping address and proceed to the payment page.
4. On the payment page, select “Cash on Delivery.”
5. Confirm and submit your order.
6. You will receive an order confirmation with full order details.

4. Pricing

All prices on rakeshretails.com are all-inclusive; there are no hidden charges whatsoever. You pay only the price shown on the product page next to the specific product image.

5. Orders

After placing your order and completing payment, we are unable to make changes to it. Combining or adding to orders once placed is not possible.

Once your order has shipped, it cannot be cancelled (see our separate Cancellation Policy for pre-dispatch cancellations).

If delivery fails due to incorrect information provided by you (wrong name, address, or other details), Rakesh Retails will incur an extra cost for re-delivery, which will be charged to you.

Any order placed for a product listed at an incorrect price may be cancelled by us, regardless of whether the order was confirmed or paid for. If payment has already been processed, the amount will be credited back to your account and you will be notified by email/SMS.

6. Demonstration & Installation

Demonstration is provided by the manufacturing company and is available on select products only. For clarifications, contact us at +91-8130047218.

Demonstration, where applicable, takes place a minimum of 4 business days after delivery, and only the first demonstration is complimentary.

Installation is provided by the manufacturer's authorized service centre/franchisee only.

Split AC Installation

Standard installation charges apply and are payable directly by the customer to the manufacturer's authorized service centre.

Included:

• Installation of indoor and outdoor units.
• Interconnecting piping between the two units.

Not included:

• Masonry work.
• Supply/installation of main power phase or electrical work.
• Leak testing if piping is already done by the customer.
• Drilling holes in pillars.
• Dismantling charges for any existing AC unit.

Other Products

Standard installation is complimentary as per manufacturer norms, and takes place a minimum of 4 business days after delivery. Contact us at +91-8130047218 for assistance.

7. Returns and Refunds

Rakesh Retails makes every effort to service orders as per the specification and delivery timelines mentioned against each product.

We request that you check the product and accessories at the time of delivery. Please report any discrepancies before accepting delivery by calling +91-8130047218.

Refund timelines by payment method

After-sales service is provided by the authorized service centres of the respective manufacturers. For product service requirements, contact us at +91-8130047218.

Rakesh Retails does not assume liability for products/services beyond facilitating delivery from manufacturers to customers across Delhi NCR.

8. Prepaid / Advance Booking Orders

You can book an order with a partial/minimum advance payment for priority processing. Rakesh Retails will notify you before the product is shipped.

The balance amount must be paid before delivery - we are unable to deliver an order without confirmation of full payment.

If a partially paid or fully paid order is cancelled, refunds follow these timelines:

• Credit Card: 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience, this is your bank's policy and outside our control.
• e-Wallet / Debit Card / Net Banking / UPI / COD: Credit should be available within 24-48 hours.